Why doesn't my balance match what's shown on Vanguard.com?

Four scenarios can cause the balance of your account to differ:

1. Incorrect cash balance. Your accounts at Vanguard do not track a cash balance. When you invest with us, we immediately purchase mutual fund shares with your investment. For this reason, the cash balance of your account registers in Quicken should remain at zero between transactions. See your software's Help files for instructions.

2. Incorrect share balance. If the number of shares and price per share are correct, the ending market value of your accounts should match your Vanguard balance. If the number of shares is incorrect, download the latest transactions from your account. If you've just created a new account and downloaded for the first time, enter the account balance as of the day before the first transaction downloaded. If you've recently downloaded transactions and entered your starting balance, compare your account history in Quicken with the account history provided on Vanguard.com to identify and correct any discrepancies. You can see your share balance in Quicken by clicking the Activities menu and then choosing Portfolio.

3. Incorrect share price. When you download your recent transactions from Vanguard.com, we provide the value of the funds as of the day of the download. We do not update the share prices for funds that have no current holdings. If you do not download transactions for a specific fund, you may need to download the current share price for the fund through Quicken. See your software's Help files for instructions on downloading quotes for securities.

4. Difference between Quicken decimal rounding and Vanguard decimal rounding. When you download your transaction history into Quicken, we provide you with the number of shares necessary for your share total multiplied by the price per share that you paid to equal the transaction totals that you view when you receive your paper statements or look at your transaction history online. Due to differences in precision between Vanguard's systems and Quicken's systems, the number of shares in a given transaction may not necessarily match exactly to the number of shares that appears on your paper statement.

For example, say you purchased $ 3000 of the Vanguard 500 Index Fund at $ 107.65. When we received your $ 3000, we would divide that sum by the price per share to calculate the number of shares you received. In this particular case, the fund comes to 27.86809103576405.... shares. On our website and in your paper statements, we would then round this number of shares to three decimal places and state that you now owned 27.868 shares.

When you downloaded your recent transactions to Quicken, the OFX file creation process brings your share balance out to a much higher level of precision so that your transaction balances match. For example, we would pass a share value of 27.86809 to Quicken, so that when Quicken calculated the total of the transaction, it would equal $ 3000.00.

Once all of your transactions have been accepted, you should receive a prompt from Quicken that begins, “Your Quicken portfolio and your brokerage portfolio do not agree.” When you receive this message, please click “Yes” to adjust the number of shares to the same precision that Vanguard's website provides. In most cases, you should be able to use the “Add Adjustment” button to adjust the number of shares to Vanguard's total.

Please be assured that we are aware of the difficulties that this can cause for you when you track your account balances in Quicken.

Note: Vanguard provides price information during a transaction download; however, Quicken may override our information with quotes it receives internally. S&P Comstock, through its relationship with Intuit, provides quotes for Quicken. Vanguard cannot guarantee the accuracy of price information downloaded through Quicken.